Customer Service and Sales Support are two critical elements of any Retention or Growth Strategy. By delivering great Customer Service the client is likely to want to purchase more products and services from you. Also having the Sales Support Team proactively involved in the sales process will add additional value to the customer and could be a key differentiator from the competition in winning new business.
- Customer Service Excellence (CSE) - CSE – Customer Service Excellence Overview
- Sales Support Program (SSP) - SSP – Sales Support Program Overview